Client: Henry S.
Project Manager: Ray Buerkle
Location: Cordova, TN
Service: Roof Replacement
This Cordova home resides in a neighborhood notorious for storm damage to roofs. As a result, the Cordova neighborhood was saturated with our roofing competitors. Henry S.’ roof had obvious storm damage since several shingles were missing on the back of the roof. Ray Buerkle, roof system specialist, knocked on the door to consult with Henry S. about roof replacement and insurance restoration due to the storm damage. The real challenge was Ray was not the first, or even the third roofer to approach Henry S.
Despite not being the first roofing company to try to talk with Henry S., Ray Buerkle managed to make a good impression by being personal, consultative, and knowledgeable about roof replacement. Ray likes to be respectful of people’s time, so after talking with him enough, he set up a time for an appointment to discuss the process more in depth. Ray remained flexible and committed to the customer through scheduling conflicts. He followed through with the entire roof replacement in Cordova and delivered on everything he communicated by getting the full roof replaced at the cost of the customer’s deductible. He was able to communicate and show the value to Henry S. to upgrade from a 20 year, 3tab to a 30 year architectural shingle along with ridge vents for the roof replacement in Cordova. The client said he would refer Ray and ContractingPRO to anyone in the future.