Client: Baker Residence
Location: Olive Branch, MS
Service: Roof Replacement
Customer had originally hired another contractor a year prior to assist in addressing their roof through the homeowner’s insurance company insuring the property. The original contractor was inexperienced in dealing with insurance companies and didn’t know that the shingle that was on her roof was a discontinued shingle that was unrepairable.
Ray was referred from a past customer to assist the Baker’s in this matter. They wanted to see if anything could be done. Upon inspecting the roof, locating several areas that had sustained storm damage and the fact that this was a discontinued shingle, Ray felt confident that the Baker’s were due a full roof replacement by their insurance provider. The customer contacted the insurance company to file a new claim. Ray immediately documented the property and received the proper documentation verifying that the shingle was discontinued and unrepairable. The first adjuster that came to inspect the property denied the roof out right. The customer was not ok with the results and wanted to have a second inspection. During the second inspection the insurance company had a manager come out to assess the roof with a field rep and determined to replace the roof in its entirety. Now that the insurance company agreed to purchase the roof, the customer and Ray verified that what they paid for was like, kind, and quality (LKQ). The roof that was originally installed is considered a 3-tab composition shingle with a 30YR warranty made to mirror the look of an architectural shingle. The insurance provider originally tried to pay for a 25 YR 3-tab composition shingle (this is not LKQ). Both the customer and Ray noted that what the insurance company owed for was a shingle that was equivalent to what they already had. Ray provided a Job Scope to the customer and insurance provider for a roof that was of like, kind, and quality and was successful in receiving a supplement on the oringal claim for the difference. In the end, Ray did his job and the customer received what she was rightfully due. She has a new roof, the only cost to her being that of her deductible.